Zhumadian Net News (Reporter Tian Jiu correspondent Zhang Xing) Recently, a user called, and his facade room was rented out before. After the original tenant left the business table, the current tenant did not use natural gas in the catering industry and wanted to dismantle the indoor business table and pipeline. Zheng Li, the company’s service housekeeper, patiently introduced the handling process to the users, but the old man said on the phone: We are the only two old people at home who are too old to walk around and can’t go to the business outlets to handle it.

　　After verifying the relevant information, Zheng Li immediately took the initiative to provide services to users. In order to ensure that the door-to-door process is efficient and smooth, Zheng Li prepared the materials needed by users for demolition and renovation in advance, communicated with the elderly in detail at the scene, and quickly went through the relevant procedures after confirming the wishes of the elderly, which solved the problems for users and ensured the smooth rental of the house. The user said excitedly, "Your service is too thoughtful and warm-hearted! Thank you so much for the convenience of providing on-site service for the elderly who are inconvenient to travel! "

　　During the 100-day operation of gas safety inspection, the customer service department of Henan Gas visited more than 700 households, and delivered services, safety and convenience to customers through discussion visits, home visits and paired visits, as well as the determination of Henan Gas to serve the people and the initial intention of "wholeheartedly and sincerely" service.

　　In order to optimize and improve the customer service in the "100-day Action", South Henan Gas has carried out various gas consumption modes, and publicized gas safety through entering communities and enterprises. With mobile business halls and one-on-one service butlers, we constantly organize door-to-door assistance for the needy and elderly groups, and make the "zero errands" service model go deep into the hearts of users for customers with service demands.