By CTI forum (
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At this exhibition, Takeuchi Intelligence will show participants AICC(AI Contact Center) full-stack AI solution:
AICC(AI Contact Center) full-stack AI solution helps contract center’s intelligent transformation.
With artificial intelligence technologies such as natural language understanding and emotional computing as the core, it helps the intelligent transformation of customer service centers. Provide a complete artificial intelligence contract center solution including intelligent outbound, quality inspection, agent assistance, intelligent customer service, customer portrait, hot spot analysis, call reason analysis, text mining, knowledge management, precision marketing, intelligent inquiry and emotion analysis.
Programme framework
Intelligent customer service
Intelligent dialogue with emotion
Users can talk with intelligent customer service through natural language, which not only solves the business needs of users, but also outputs parameters through multimodal emotion recognition technology, and meets the needs of users for emotional communication in the virtual world with better understanding of users’ emotions.
All-round experience
Intelligent customer service provides 7*24 hours instant customer service, allowing users to accept services without waiting. Through NLP technology, intelligent customer service can identify users’ intentions more accurately, thus enabling users to enjoy a smoother interactive experience. In addition, it supports SSO authentication, text and picture reply, and telephone and voice incoming lines, all of which provide users with a full range of intelligent customer service experience applications.
Scheme composition
Based on the powerful NLU, multi-round dialogue, context, multi-modal emotion recognition model, user portrait, knowledge map, central platform, ASR and other technologies, we can provide intelligent inquiry, business chat, intelligent IVR and knowledge management services in text or voice through web pages, WeChat, APP, SMS, telephone and other channels, which can realize service automation, reduce staff and increase efficiency for enterprises, improve user satisfaction and strengthen brand image.
Functional highlights
Intelligent IVR
Intelligent query
Knowledge management
Business chatting
Intelligent quality inspection
Deep understanding of intention
Through bamboo NLP technology, we can realize the identification and understanding of intention, emotion and theme in customer service dialogue, effectively judge whether the customer service dialogue is in compliance, and also tap the effective language of customer service, so that the operation management in the enterprise contact center can find and identify the "information behind the call" hidden in the contact center in time.
100% full screening
Intelligent quality inspection can carry out 100% full quality inspection for each audio, which not only improves the efficiency by more than 20 times, but also greatly reduces the time and labor cost of quality inspection.
Scheme composition
Intelligent automatic voice-to-text conversion, keyword detection, speech rate analysis, mute analysis and emotion detection can greatly improve the quality inspection efficiency of enterprises, solve the limitations of manual quality inspection, improve the service quality and management level, reduce the operating costs of enterprises, and assist business decision-making.
Functional highlights
100% full screening
Emotional analysis
Cause analysis of hot spots and incoming calls
Manual review
company profile
Emotibot Technology (Shanghai) Co., Ltd. (referred to as Emotibot Technology) is committed to developing dialogue robots and industry solutions with emotion recognition capabilities by using deep learning, Chinese natural language understanding, emotional computing, computer vision and other technologies. At present, there are solutions such as AI+ finance, AI+ retail, AI+ education, AI+ government affairs, etc., which serve the high-value scenes of human social life and work.
Takeuchi Intelligence hopes that AI is not only a "black technology", but also can solve high-value problems in business scenarios. For this reason, Takeshi combines natural language understanding, multi-modal emotion recognition and deep learning technology with multiple vertical fields, and has launched a series of AI solutions. Based on bamboo NLP, AIoT and BotFactory? Based on the AI platform, Takeuchi has created products of VCA (Virtual Customer Assistant), VEA (Virtual Enterprise Assistant), VPA (Virtual Personal Assistant), AI Contact Center (Artificial Intelligence contract center) and multi-modal interactive system.